Cancellation & Refund Policy
Last updated: [PLACEHOLDER: date, e.g. 1 August 2026]
1. Cancelling a booking
A booking can be cancelled or rescheduled ahead of the pickup time. The exact cutoff before pickup and any applicable cancellation charge are shown on your booking confirmation at the time of booking, since they can vary by route and vehicle availability. Sign in to your account to cancel a booking directly, or contact support with your booking reference.
2. Cancellations close to pickup
Cancellations made after the cutoff shown on your confirmation, or after a driver has already been dispatched, may be charged in full or in part to cover the vehicle and driver allocation. [PLACEHOLDER: confirm the exact charge tiers, e.g. percentage of fare by time-before-pickup.]
3. Rescheduling
Where availability allows, a booking can be rescheduled to a new date or time instead of being cancelled. Rescheduling requests are handled the same way as cancellations — through your account or by contacting support with your booking reference — and are subject to the same cutoff shown on your confirmation.
4. Driver or vehicle issues on our side
If WonderTravel is unable to fulfil a confirmed booking (for example, no vehicle becomes available), the booking is cancelled without charge and any amount already paid is refunded in full.
5. Refund method and timing
Approved refunds are returned to the original payment method used at booking. [PLACEHOLDER: confirm typical refund processing time, e.g. "5–7 business days", which depends on the payment provider and bank.]
6. Pay-at-actual charges
Tolls, parking and state entry permits are paid at actual during the trip and are not part of the pre-paid fare, so they are not included in any cancellation charge or refund calculation.
7. Disputed charges
If a cancellation charge or refund amount looks incorrect, contact [PLACEHOLDER: support email] or the help center with your booking reference so the itemised fare and cancellation timing can be reviewed.