Booking support, contact and account help
Reach the booking team directly, manage an existing trip, or sort out an account or fare issue. For general questions about fares, safety and policy, see the taxi FAQ.
Contact support
What is the fastest way to reach support?
WhatsApp is the fastest channel for booking changes, driver questions or urgent trip issues. Phone support is available for the same requests if you prefer to call.
What should I have ready when I contact support?
Share your booking reference, the pickup city and date, and a short description of what you need. This lets the team pull up your trip immediately instead of asking follow-up questions.
Is support available for both upcoming and completed trips?
Yes. Contact support for anything from a pre-trip change to a question about a fare already charged on a completed journey.
Manage a booking
How do I cancel or reschedule a trip?
Sign in to your account to view the booking and its cancellation cutoff, or contact support with your booking reference to cancel or reschedule directly.
How do I change the pickup point, date or vehicle?
Changes are handled fastest through support before the pickup window, since some changes affect the assigned driver or fare. Share the booking reference and the exact change needed.
When will I get my driver and vehicle details?
Driver name and contact details are shared ahead of pickup and also appear on your booking confirmation once assigned. If pickup is close and no driver is shown, contact support.
Account help
I can’t sign in to my account.
Use the password reset option on the login page, which sends a one-time code to your registered email. If the email isn’t recognised, contact support to check which address your bookings are under.
Where can I see my past and upcoming trips?
All bookings made with your account email appear on the account page under trip history. Guest bookings made without signing in are found using the booking reference instead.
How do I update my phone number or email?
Contact support with your booking reference and the corrected detail. This keeps driver-contact and confirmation messages going to the right place.
Report an issue
The fare I was charged doesn’t match the estimate.
Share the booking reference with support along with the amount charged. Every booking has an itemised breakdown of distance charge, driver allowance, GST, and pay-at-actual tolls or permits, which the team can check against your trip.
I had a problem with my driver or vehicle.
Report it to support as soon as possible with the booking reference and a description of what happened. Driver-related reports are reviewed as part of the platform’s regular verification process.
I want to leave feedback about my trip.
Approved reviews appear publicly on the site. Leave a rating and, if you’d like, a written review and photo from your journey after the trip is complete.
Message the booking team directly.
Share your booking reference so support can pull up your trip and help right away.
