Taxi and cab booking questions, answered

Enter your pickup and destination, travel date and trip type (one-way or round-trip) on the booking form. Available vehicles and their full fares are shown before you confirm, and a driver is assigned once the booking is complete.

Same-day booking is usually possible, subject to vehicle availability at the time of booking. For long-distance or hill routes, booking a day ahead gives more choice of vehicle and pickup time.

Yes. Share the precise address or landmark at booking time so the driver can locate you without delay, especially in areas with limited signage.

Fares are calculated per kilometre by vehicle class (sedan or SUV/MPV), based on the planned road distance. Driver allowance and GST are added and shown separately, so the total is itemised before you confirm.

No. Tolls, parking charges and any state entry permit are paid at actual during the trip, so the quoted fare is never inflated to cover charges that may not apply.

Usually yes, since round trips use a lower per-kilometre rate. A minimum number of kilometres per day typically applies, because the vehicle and driver stay with you for the whole trip.

Per-kilometre rates are published by vehicle class and route distance rather than changing with demand. Night travel or festival-period trips may include an additional allowance, shown before booking.

One-way booking covers a single pickup-to-drop journey and you pay only for that leg. Round-trip keeps the same vehicle and driver assigned for your return or full itinerary, at a round-trip rate.

Trips can usually be cancelled or rescheduled ahead of the pickup time. The exact cutoff and any applicable charge is shown on your booking confirmation.

Planned stops should be shared at booking time so they are reflected in the route and estimate. Additional stops requested during the trip may be accommodated depending on the itinerary, at the driver’s discretion.

Sedans (up to 4 passengers) and SUVs/MPVs (up to 6 passengers) are available on most routes, each with a professional chauffeur for the full journey.

Boot space depends on vehicle class, not seat count alone. Count the actual bags you will carry, including large suitcases, and choose a vehicle with enough usable space rather than just enough seats.

Night travel is available on most routes with an experienced driver. On hill sections, departures are usually planned to reach before evening where possible, since mountain roads are harder to drive after dark.

Drivers are assigned through the platform’s regular verification and onboarding process before being made available for bookings.

Published journey times are planning estimates. Weather, seasonal traffic and road conditions — especially in hill regions — can extend the actual travel time, and the driver will keep you informed along the way.

Cash payment is accepted for all bookings, paid directly at pickup or during the trip.

Yes. The distance charge, driver allowance and GST are itemised on the booking confirmation, with tolls, parking and permits noted separately as pay-at-actual items.